The fine dining server/sommelier is responsible for making food and beverage recommendations, wine pairing suggestions, taking orders, and serving food and beverages to customers of the Stirling Dining Room & Lounge. They ensure customers’ needs have been met and handle any issues that may arise during their dining experience.

REQUIREMENTS

The ideal candidate will hold a WSET Level 3 certificate, a ProServe certificate and have at least 2-years experience as a fine dining server with extensive wine knowledge.

The fine dining server/sommelier must be able to work on their feet for long periods of time and be able to carry up to 20kg. Excellent communication and customer service skills, along with a pleasant manner is essential when dealing with customers’ issues or concerns.

The successful candidate must be willing and able to work a mix of day, evening, and weekend shifts, depending upon the schedule.

DUTIES

The duties of this position include, but are not limited to:

• Learn the menu offerings thoroughly, including ingredients, preparation techniques, and available substitutions, allergies.
• Make menu and beverage recommendations, take orders, and serve food and beverages to customers.
• Work with Chef to create wine pairings.
• Follow up with customers to ensure all their needs have been met during their dining experience.
• Manage customers’ concerns and issues in a respectful and timely manner.
• Ensure all food handling safety standards are met.
• Coordinate with the banquets team for all wine transfers.
• Accept payments and provide appropriate change where required.
• Ensure end of day cash-outs are accurate.
• Order wines to maintain par levels and ensure stocked cellar.
• Conduct monthly wine inventory.
• Maintain service areas in a clean and orderly condition (cleaning, restocking, counting inventory, and removing garbage).