The Housekeeping Manager is responsible for overseeing and managing the daily operations of the housekeeping department of the hotel. Their primary goal is to ensure a clean, organized, and comfortable environment for guests, residents, or employees.

DUTIES

The duties of this position include but are not limited to:

• Ensure efficient and effective performance of the housekeeping department.
• Manage the budget, forecasts, and strategic operation of the housekeeping department.
• Prepare cost reports and analyzing data for presentation to the management team.
• Oversee room attendants including dealing with personnel issues, staffing concerns, and any other area of housekeeping as required.
• Communicate effectively with other departments.
• Input guestroom information into computer system.
• Prepare scheduling and payroll for the team.
• Prepare daily room assignments and key distribution to room attendants.
• Oversee laundry operations if on site.
• Daily room inspections.
• Communicate with front desk with status of rooms, checkouts, and stay-overs.
• Assist with cleaning rooms as needed.
• Conduct performance management and reviews as required.
• Monitor staff shared accommodation with monthly inspections to ensure cleanliness is up to standard and there are no maintenance concerns.
• Conduct departmental meeting to share important information regarding guests, H&S etc.